Position Responsibilities
Provide high-quality customer service to participants
Provide coaching appointments to members
Actively book people into YThrive appointments and recommend YMCA programs to suit customer goals and needs
Assist with cleaning duties of the Fitness Floor
Ensure Fitness Floor rules are being followed
Assist instructors with class transitions and set up
Maintain excellent communication with Fitness staff, volunteers and members
Complete all online training as assigned
Use respectable language at all times
Be well-groomed and appropriately dressed in clothing that is fitting for the position and that will leave the best possible impression on the public
Accept the guidance and decisions from the supervisor/director as well as report planned or unplanned absences to them
Treat staff, clients and other volunteers of the YMCA of Greater Saint John with respect and dignity and be responsible in the use of the Y’s resources
Perform volunteer responsibilities promptly, reliably, and to the best of the volunteer’s ability
Adhere to policies and procedures of the YMCA of Greater Saint John
Accept and work within the YMCA of Greater Saint John’s guiding principles, the mission, and values of the YMCA of Greater Saint John
Display appropriate YMCA of Greater Saint John Volunteer identification as required